jilive Casino Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context otherwise requires:

• "jilive," "we," "us," "our" refers to the operator of the jilive platform accessible at jilive.vu, operating under the PAGCOR regulatory framework.
• "Player," "you," "your" refers to any individual who registers for, accesses, or uses the jilive platform in any capacity.
• "Platform" means the jilive website at jilive.vu, all associated mobile-accessible web applications, customer support channels, and any related services provided by jilive.
• "Account" means a registered player account on the jilive Platform, uniquely associated with a verified Philippine mobile number and identity documents.
• "Game" means any gambling product available on the jilive Platform, including slot games, live dealer table games, bingo, fish shooting games, sportsbook markets, and any other wagering product.
• "Bonus" means any promotional credit, free spin allocation, cashback reward, reload offer, or other promotional benefit granted by jilive to a Player subject to specific terms and conditions.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government authority responsible for regulating gaming activities in the Philippines.
• "PHP" or "₱" means Philippine Peso, the sole currency used for all financial transactions on the jilive Platform.
• "KYC" means Know Your Customer — the identity verification process required of all Players under Philippine law and PAGCOR regulations.

These Terms & Conditions, together with the Privacy Policy, Responsible Gaming Policy, and any specific game or promotion rules published on the Platform, constitute the entire agreement between jilive and the Player. In the event of any inconsistency between these Terms and any specific promotion terms, the specific promotion terms shall prevail to the extent of the inconsistency.

To register and maintain a jilive Account, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age;
• You are a legal resident of, or are physically located in, the Philippines or a jurisdiction where access to online gambling is permitted;
• You are not a current employee, contractor, officer, director, or close family member of any jilive employee involved in the operation of the Platform;
• You are not currently subject to a self-exclusion order or account suspension issued by jilive or PAGCOR;
• You are acting on your own behalf as a private individual and not as an agent or on behalf of any business entity;
• You have full legal capacity under Philippine law to enter into a binding agreement.

Registration requires a valid Philippine mobile number in the +63 format (Globe, Smart, or DITO SIM). A one-time password (OTP) will be issued to verify ownership of the mobile number. Each individual may hold only one (1) jilive Account. Duplicate accounts will be suspended and any balance subject to forfeiture pending investigation.

jilive reserves the right to require documentary evidence of eligibility at any time, including government-issued identification (PhilSys National ID, Philippine passport, SSS/UMID, or driver's license) as part of the KYC process. Failure to provide satisfactory KYC documentation within a reasonable timeframe may result in account suspension or closure.

You are solely responsible for maintaining the security of your jilive Account credentials, including your password and any linked GCash or Maya account access. You must not share your login credentials with any third party. jilive will not be liable for any loss or damage arising from unauthorized account access where the Player failed to take reasonable security precautions.

You must promptly notify jilive's customer support team at [email protected] if you suspect unauthorized access to your Account or any compromise of your login credentials. Upon notification, jilive will take reasonable steps to secure the Account pending investigation.

Account information must remain accurate at all times. Any change to your registered mobile number, name, or contact details must be reported to jilive Customer Support with supporting documentation. Changes to the registered name require KYC re-verification.

jilive reserves the right to close or suspend any Account at its reasonable discretion where it suspects fraudulent activity, terms violations, money laundering, or other conduct inconsistent with lawful gaming operations. In cases of suspected fraud, jilive may withhold funds pending investigation and, if warranted, report the matter to PAGCOR or Philippine law enforcement authorities.

All financial transactions on the jilive Platform are conducted exclusively in Philippine Peso (PHP / ₱). No foreign currency conversion is performed; no FX markup fees are applied by jilive. Any fees charged by third-party payment providers (e.g., your bank, GCash, Maya) are the responsibility of the Player.

Deposits: Minimum deposit amount is ₱100 via GCash and Maya. Deposit methods accepted on the jilive Platform include GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ, Visa, and Mastercard. jilive does not accept cash deposits directly. Deposits are generally credited to the Player's account immediately upon successful payment confirmation from the payment provider.

Withdrawals: Withdrawals are processed only to payment methods that have been used to fund the account, or to verified bank accounts or e-wallets registered in the Player's verified name. Minimum withdrawal amounts vary by payment method. Standard processing times are 12–24 hours for general accounts; same-day processing is available for Gold VIP tier and above.

jilive reserves the right to conduct additional verification checks before processing any withdrawal, particularly for large withdrawal amounts or accounts that have not completed full KYC verification. Withdrawals will only be processed to accounts where KYC identity verification has been completed.

jilive will not process withdrawals to third-party accounts — only to accounts registered in the verified name of the Player. Players who deposit via a method that does not support withdrawals (e.g., 7-Eleven CLiQQ) will be required to designate a verified bank account or e-wallet for withdrawal purposes.

jilive may offer various promotional benefits to Players from time to time, including but not limited to: welcome bonuses, reload bonuses, cashback rewards, free spin allocations, VIP tier rewards, and referral incentives. All bonuses are subject to the following general terms, as well as any specific terms published alongside each individual promotion.

• Bonuses are available to eligible Players only — as defined in each promotion's specific terms, which may include minimum deposit requirements, game restrictions, or time limitations.
• All bonuses are subject to a wagering requirement that must be fulfilled before bonus-derived winnings can be withdrawn. The specific wagering multiplier applicable to each bonus will be stated in the promotion terms.
• Unless otherwise stated, bonus funds must be wagered on eligible games specified in the promotion terms. Certain high-RTP games or game categories may be excluded from bonus wagering contribution.
• Bonuses cannot be transferred between accounts, exchanged for cash directly without meeting wagering requirements, or claimed by Players who are self-excluded or under deposit limit restrictions that prevent the relevant deposit.
• jilive reserves the right to withdraw any bonus from a Player's account where it determines that the bonus was claimed fraudulently, in violation of these Terms, or through multi-accounting.

jilive reserves the right to amend, withdraw, or discontinue any promotion at any time with reasonable notice. Players who have already claimed and are actively fulfilling a bonus will have a reasonable timeframe to complete wagering requirements following any material change to the promotion.

Each game available on the jilive Platform is governed by its individual game rules, which are accessible within the game interface. Players are responsible for reading and understanding the applicable game rules before placing any wager. By placing a wager, you confirm your acceptance of the applicable game rules.

All bets placed on jilive are final once confirmed. jilive will not reverse or cancel bets on the grounds that the Player changed their mind, made an error in bet selection, or did not review the applicable odds or RTP information before wagering. An exception applies where jilive identifies a manifest technical error on its part — in such cases, bets may be voided and stakes returned at jilive's discretion.

In relation to sports betting markets:

• Odds quoted at the time of bet placement are the odds applicable to the bet. Market price movements after bet placement do not affect confirmed bets.
• jilive reserves the right to void bets placed on markets where it identifies pricing errors or manifest errors in the underlying data feed.
• In-play betting is subject to a small processing delay. jilive cannot guarantee that in-play bets will be accepted at the odds displayed at the exact moment of placement.
• PBA, NBA, UFC, and other sporting events are subject to the specific rules applicable to each sport as published on the Platform.

The following activities are strictly prohibited on the jilive Platform and constitute grounds for immediate account suspension, forfeiture of account balance, and where warranted, referral to Philippine law enforcement authorities:

• Registering more than one Account, whether under the same or a different name;
• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Using the Platform if you are under 21 years of age or are prohibited from gambling under applicable law;
• Using automated software, bots, scripts, or other artificial means to interact with or exploit any game, promotion, or Platform feature;
• Exploiting software bugs, glitches, or errors in game configurations to generate winnings beyond what would result from normal gameplay;
• Colluding with other players in any game where collusion is possible, including poker variants and live dealer games;
• Using the Platform to facilitate money laundering, terrorist financing, or any other criminal activity;
• Charging back, reversing, or disputing any deposit transaction with your payment provider except where jilive has confirmed a processing error on its part;
• Bonus abuse — including claiming the same promotion multiple times, staking patterns designed to circumvent wagering requirements, or any other manipulation of promotional mechanics;
• Selling, transferring, or otherwise dealing in jilive Account balances or credentials with any third party.

jilive employs automated and manual monitoring systems to detect prohibited activities. Detection of any of the above may result in immediate account suspension without prior notice, with the jilive balance withheld pending investigation. Players found to have engaged in prohibited activities will not be entitled to withdrawal of withheld funds.

All content on the jilive Platform — including but not limited to the jilive brand name, logo, website design, game graphics, promotional materials, text, data, and software — is owned by or licensed to jilive and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jilive Platform solely for the purpose of personal, non-commercial entertainment. This licence does not permit:

• Copying, reproducing, or distributing any Platform content without jilive's prior written consent;
• Modifying, adapting, translating, or creating derivative works based on any Platform content;
• Scraping, crawling, or otherwise extracting data from the Platform by automated means;
• Using the jilive brand name, logo, or trademarks in any manner without prior written authorisation.

Game content available on the jilive Platform is owned by and licensed from third-party game providers (including JILI Games, Evolution Gaming, Pragmatic Play, PG Soft, and others). The respective intellectual property rights of game providers are reserved to those providers.

To the fullest extent permitted by applicable Philippine law, jilive's total liability to any Player arising from or in connection with these Terms or the use of the Platform shall not exceed the amount of the Player's wallet balance at the time the relevant claim arises.

jilive shall not be liable for:

• Any loss of profits, revenue, data, business, or goodwill, whether arising directly or indirectly from use of the Platform;
• Losses arising from interruptions, delays, or errors in Platform access caused by circumstances beyond jilive's reasonable control, including telecommunications failures, natural disasters, government actions, or third-party service outages;
• Decisions made by the Player based on information provided on the Platform, including odds, RTP figures, or game outcome histories;
• Consequences of the Player sharing their account credentials with third parties;
• Technical failures on the Player's device, browser, or internet connection that affect gameplay.

Nothing in these Terms operates to exclude or limit jilive's liability for fraud, death or personal injury caused by jilive's negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

jilive is committed to promoting responsible gaming in compliance with PAGCOR requirements and the wellbeing of Filipino players. The following responsible gaming tools are available to all registered Players via the Account Settings panel:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period before activation.
• Session Time Reminders: Players may configure automated reminders that appear after a set duration of continuous gaming activity.
• Cooling-Off Period: Players may request a temporary break from gambling for a period of 24 hours, 7 days, or 30 days. During this period, the account remains active but gameplay is suspended.
• Self-Exclusion: Players may apply for self-exclusion from jilive for a minimum period of 6 months. During self-exclusion, the account is deactivated and no marketing communications will be sent. Self-exclusion cannot be reversed before the elected period expires.

If you are experiencing difficulties with problem gambling, or are concerned about a family member's gambling behaviour, please visit the Responsible Gaming page for support resources. jilive's responsible gaming tools and referral resources are available at no cost to all Players.

jilive collects, processes, and stores personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the National Privacy Commission's implementing rules and regulations. The full details of jilive's data handling practices are set out in the Privacy Policy, which forms part of this Agreement.

By registering on jilive, you consent to jilive's collection and processing of your personal data as described in the Privacy Policy, including your name, mobile number, date of birth, identification documents, device data, and gaming activity records, for the purposes of account management, regulatory compliance, fraud prevention, and personalised gaming experience delivery.

jilive will not sell your personal data to third parties for marketing purposes. Data is shared only with third-party service providers necessary for Platform operation (payment processors, game providers, identity verification services), regulatory authorities as required by law, and fraud prevention networks.

jilive reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered Players via the Platform notification system or by SMS/email to the registered contact details. The updated Terms will display a revised "Last Updated" date.

Your continued use of the jilive Platform following notification of amended Terms constitutes your acceptance of the updated Agreement. If you do not accept the amended Terms, you must cease using the Platform and may request account closure and withdrawal of your available balance.

jilive may terminate a Player's Account and this Agreement at any time by providing reasonable notice, except where immediate termination is warranted by serious Terms violations, suspected fraud, or regulatory requirements — in which case immediate suspension may occur without prior notice.

Upon Account termination:

• Any verified account balance will be returned to the Player via their primary withdrawal method, subject to completion of any pending withdrawal verifications;
• Any active bonus balances or bonus-derived winnings that have not met the applicable wagering requirements will be forfeited;
• jilive will retain account records for the period required by Philippine law and PAGCOR compliance obligations.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Civil Code of the Philippines, the Electronic Commerce Act, the Data Privacy Act of 2012, and applicable PAGCOR regulatory requirements.

In the event of any dispute, disagreement, or claim arising out of or relating to these Terms or the Player's use of the jilive Platform, the following resolution process applies:

1. Step 1 — Internal Resolution: The Player must first contact jilive Customer Support at [email protected] and provide full details of the dispute. jilive will respond within 5 Philippine business days with a formal position.
2. Step 2 — Escalation: If the Player is not satisfied with jilive's response, the matter may be escalated within jilive's complaints management process by formally requesting escalation in writing to the same email address.
3. Step 3 — PAGCOR Regulatory Recourse: Where the dispute remains unresolved after the internal process has been exhausted, the Player may file a formal complaint with PAGCOR as the regulatory authority overseeing jilive's gaming licence.

The parties agree that Philippine courts shall have non-exclusive jurisdiction over any disputes that proceed to formal legal proceedings. Nothing in this clause prevents jilive from seeking urgent injunctive relief in any competent court where necessary to protect its rights or the integrity of the Platform.

For all inquiries related to these Terms & Conditions, your jilive Account, or the Platform generally, jilive's Customer Support team is available through the following channels:

• Live Chat: Available 24/7 through the jilive Platform — the fastest way to reach the support team for real-time assistance.
• Email: [email protected] — email responses are provided within 2 Philippine business hours during standard operating hours.

For formal legal notices or regulatory correspondence relating to jilive's operations, please use the email address above with the subject line "Legal Notice." jilive will acknowledge receipt of formal notices within 3 Philippine business days.

For privacy-related requests under the Data Privacy Act of 2012, including requests to access, correct, or delete personal data held by jilive, please refer to the Privacy Policy for the applicable contact procedure.