jilive Casino Privacy Policy

This Privacy Policy applies to all personal data processed by jilive in connection with your use of the jilive Casino platform accessible at jilive.vu, including the website, customer support channels, and all related services (collectively, the "Platform").

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations, jilive is the Personal Information Controller (PIC) in respect of personal data collected from Filipino players and Platform users. jilive is responsible for determining the purposes and means of processing your personal data and for ensuring that all processing is lawful, fair, and transparent.

jilive operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is registered with the National Privacy Commission (NPC) as required under RA 10173. Any subcontractors or service providers who process personal data on jilive's behalf do so as Personal Information Processors (PIPs) and are bound by data processing agreements consistent with RA 10173 requirements.

jilive collects the following categories of personal data in connection with your use of the Platform:

jilive does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance purposes. Government-issued ID data is treated as sensitive personal information under RA 10173 and is subject to heightened protection measures.

jilive collects personal data through the following methods:

• Direct Collection: Information you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in any promotion.
• Automated Collection: Technical data collected automatically when you access the Platform, including via cookies, browser storage, and server log files. This includes IP address, device identifiers, session data, and Platform interaction patterns.
• Third-Party Sources: Identity verification data from government ID database lookups (where applicable and permitted under Philippine law), fraud screening data from third-party anti-fraud partners, and payment confirmation data from GCash, Maya, and banking partners.
• Regulatory Sources: PAGCOR-mandated screening databases, such as self-exclusion registries, to verify compliance with gaming access restrictions.

Under the Philippine Data Privacy Act of 2012, jilive relies on the following lawful bases for processing your personal data:

• Contractual Necessity: Processing required to fulfil the jilive Terms & Conditions — including account management, payment processing, game provision, and withdrawal handling. Without this processing, jilive cannot provide the services you have contracted for.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, Philippine AML regulations (Republic Act 9160 as amended), the Tax Code, and other applicable Philippine laws. This includes KYC verification, age verification, transaction monitoring, and regulatory reporting.
• Legitimate Interests: Processing necessary for jilive's legitimate interests where these are not overridden by your rights — including fraud prevention, platform security, abuse detection, and improving platform performance and player experience.
• Consent: Where jilive relies on your consent for specific processing activities (such as marketing communications), you will be given a clear opt-in mechanism. You may withdraw consent at any time by updating your communication preferences in Account Settings, though withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

jilive processes your personal data for the following specific purposes:

• Account Registration and Management: Creating and maintaining your jilive account, verifying your identity, managing your profile, processing password resets, and communicating essential account information.
• Age and Identity Verification: Confirming that all players are at least 21 years of age, as required by PAGCOR regulations and Philippine gaming law, through KYC document verification.
• Payment Processing: Facilitating GCash, Maya, bank, and card deposits and withdrawals; recording transaction history for your reference and for financial regulatory compliance.
• Game Provision and Customer Support: Delivering the games and betting services you use, maintaining service quality, resolving disputes, and providing technical support.
• Fraud Prevention and Security: Detecting and preventing fraudulent account registrations, multi-accounting, bonus abuse, money laundering, and other prohibited activities that may harm jilive or other players.
• Responsible Gaming Compliance: Monitoring gaming activity for indicators of problem gambling behaviour, applying self-exclusion restrictions, enforcing deposit limits, and fulfilling PAGCOR-mandated responsible gaming obligations.
• Regulatory Reporting: Preparing and submitting reports required by PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine regulatory bodies.
• Platform Improvement: Analysing anonymised or aggregated usage data to understand how Filipino players interact with the Platform, identify technical issues, and improve game selection, user interface, and performance.
• Marketing Communications (consent-based): Sending promotional offers, bonus announcements, and platform updates to players who have opted in to marketing communications. You may opt out at any time.

jilive does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Personal data is shared only in the following circumstances and with the following categories of recipients:

• Payment Service Providers: GCash, Maya (PayMaya), GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and card payment processors receive the minimum data necessary to process your financial transactions — typically your registered name, account identifier, and transaction amount.
• Game Providers: Third-party game providers (including JILI Games, Evolution Gaming, Pragmatic Play, PG Soft, and others) receive anonymised or pseudonymised session data necessary to deliver game results, RNG certification auditing, and RTP calculations. Full identity data is not transmitted to game providers.
• Identity Verification Services: KYC and document verification service providers receive identity documents and biometric data solely for the purpose of completing PAGCOR-required player verification. These providers are bound by confidentiality and data processing agreements.
• Fraud Prevention Partners: Anti-fraud network partners may receive hashed or pseudonymised data (such as device fingerprints and hashed email addresses) for cross-platform fraud detection purposes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council, the National Privacy Commission, the Bureau of Internal Revenue, and the Philippine National Police or NBI may receive data where required by law, court order, or regulatory demand. jilive will notify you of any such disclosure to the extent permitted by law.
• Group Companies and Affiliates: Where jilive is part of a corporate group, data may be shared with affiliated entities for consolidated fraud prevention and compliance purposes, subject to data sharing agreements consistent with RA 10173.

jilive retains personal data only for as long as necessary for the purposes for which it was collected, subject to the minimum retention periods required by Philippine law and PAGCOR regulations. The following retention periods apply:

• Account and KYC Data: Retained for the duration of the account relationship plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and Philippine AML regulations (RA 9160 as amended by RA 10167 and RA 10365).
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of the transaction, consistent with Philippine tax and AML record-keeping requirements.
• Gaming Activity Records: Game bet history and session data are retained for a minimum of three (3) years for dispute resolution, regulatory audit, and responsible gaming compliance purposes.
• Customer Support Communications: Support chat logs and email correspondence are retained for two (2) years from the date of the interaction to facilitate follow-up and quality review.
• Marketing Data: Data held solely on the basis of marketing consent will be deleted or anonymised within ninety (90) days of you withdrawing marketing consent.

Once the applicable retention period expires, personal data is securely deleted or anonymised. Data that cannot be deleted immediately due to backup system lag will be quarantined from active use and deleted at the next available deletion cycle.

jilive implements the following technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• Encryption in Transit: All data transmitted between your browser and jilive's servers is encrypted using 256-bit SSL/TLS — the same encryption standard used by Philippine banks for internet banking.
• Encryption at Rest: Sensitive personal data, including identity document images and financial account details, is encrypted at rest in jilive's database systems.
• Access Controls: Role-based access controls ensure that jilive employees can only access personal data that is necessary for their specific job function. Access to sensitive data requires elevated authentication.
• OTP Authentication: Account logins from new devices or locations require one-time password (OTP) verification via the Player's registered Philippine mobile number, preventing unauthorized access even if credentials are compromised.
• Intrusion Detection and Monitoring: jilive's infrastructure is monitored 24/7 for security anomalies, unauthorized access attempts, and data exfiltration indicators.
• Regular Security Audits: jilive conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

In the event of a personal data breach that poses a real risk to Filipino data subjects, jilive will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected data subjects within a reasonable timeframe, as required under NPC Circular No. 16-03.

jilive uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly Necessary Cookies: Session cookies that are essential for maintaining your logged-in status, preserving your game state, and enabling basic Platform navigation. These cannot be disabled without disrupting Platform functionality.
• Functional Cookies: Cookies that remember your preferences (such as language settings and responsible gaming notification configurations) to improve your experience on return visits.
• Analytics Cookies: Anonymised data collection to understand how Filipino players navigate the Platform, which games are most popular, and where technical issues may occur. This data is aggregated and does not identify individual players.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection, CSRF protection, and rate-limiting mechanisms.

jilive does not use third-party advertising cookies or permit advertising networks to place tracking cookies on the Platform. Most browsers allow you to manage or delete cookies through browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the jilive Platform.

As a Philippine data subject, you are entitled to exercise the following rights under the Data Privacy Act of 2012 and the NPC's implementing rules:

To exercise any of the above rights, please contact jilive's Data Privacy Officer at the contact details provided in Section 14 of this Policy. jilive will acknowledge your request within 3 business days and provide a substantive response within 15 business days. Some requests may require identity verification before processing to protect against unauthorised data disclosure.

Age verification is a mandatory step in the jilive account registration and KYC process. Any account found to be registered by a person under 21 years of age will be immediately suspended. Any personal data of underage individuals collected inadvertently will be deleted as soon as jilive becomes aware of the situation, and no financial transactions associated with such accounts will be honoured.

If a parent or guardian has reason to believe that their minor child has accessed or attempted to register on the jilive Platform, they should contact jilive Customer Support immediately at [email protected]. jilive will investigate and take appropriate remedial action in accordance with PAGCOR requirements and RA 10173.

Some of jilive's third-party service providers — including certain game providers and fraud prevention partners — may process data on servers located outside the Philippines. Where personal data is transferred outside the Philippines, jilive ensures that appropriate safeguards are in place consistent with RA 10173 and NPC requirements, including:

• Data processing agreements that impose data protection obligations on receiving parties equivalent to those applicable under Philippine law;
• Transfer only to jurisdictions with adequate data protection laws, or to recipients who have provided contractual commitments to protect data to the standard required by RA 10173;
• Limiting cross-border transfers to the minimum data necessary for the specific processing purpose.

jilive's primary data storage infrastructure is located in the Philippines or within the Asia-Pacific region. Core account, financial, and KYC data are not routinely transferred outside the Asia-Pacific region except where required for compliance, fraud prevention, or technical redundancy purposes with appropriate safeguards in place.

jilive reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, NPC regulations, PAGCOR requirements, or jilive's data processing practices. The updated Policy will be published on the Platform with a revised "Last Updated" date.

Where amendments are material — meaning they significantly affect your rights or how jilive processes your personal data — jilive will notify registered Players via the Platform notification system or by SMS to the registered mobile number at least 14 days before the changes take effect.

Your continued use of the jilive Platform following the effective date of any amended Privacy Policy constitutes your acknowledgment of the updated terms. If you do not accept the amended Policy, you may request account closure and withdrawal of your available balance before the effective date of the changes.

jilive has appointed a Data Privacy Officer (DPO) as required under Section 21 of the Data Privacy Act of 2012. The DPO is responsible for overseeing jilive's compliance with RA 10173, handling data subject rights requests, and serving as the primary point of contact with the National Privacy Commission.

For all privacy-related requests — including data access, correction, erasure, objection, and complaint requests — please contact the jilive Data Privacy Officer using the following details:

If you are not satisfied with jilive's response to your privacy request, you may lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government authority responsible for upholding the rights of Filipino data subjects under RA 10173. Information on how to file an NPC complaint is available through official government channels.